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    OPCStaff & Operations

    Viết JD và lọc CV

    Viết tin tuyển dụng rõ ràng, công bằng; đọc hàng loạt CV, chấm theo tiêu chí có trích dẫn và gợi ý ai nên mời phỏng vấn. Cửa hàng, spa, quán ăn hay shop online nhỏ khi tuyển người thường viết tin vội: "nữ, 20–28 tuổi, nhanh nhẹn, chịu được áp lực". Tin như vậy vừa không nói rõ việc, vừa có thể vi phạm quy định cấm phân biệt đối xử trong lao động. Đến lúc hồ sơ về, người tuyển lại không có thời gian đọc kỹ, chọn theo cảm tính và phỏng vấn sai người. Kỹ năng Viết JD và lọc CV giải quyết đúng việc này: bạn mô tả vị trí, nhận lại JD (bản mô tả công việc) gắn với việc thật. Bạn kéo các CV (hồ sơ xin việc) vào chat, từng CV được đọc và chấm theo tiêu chí bạn đã chốt, kèm câu trích làm bằng chứng. Quyết định mời ai là của bạn. Kỹ năng này làm gì cho bạn Viết JD theo việc thật: bạn sẽ làm gì (có con số nếu biết), yêu cầu bắt buộc, điểm cộng, quyền lợi bạn xác nhận, cách ứng tuyển. Đổi yêu cầu theo tuổi, giới tính, ngoại hình, quê quán thành yêu cầu theo năng lực, và giải thích ngắn vì sao. Ví dụ "nam, sức khoẻ tốt" thành "bê, xếp được thùng hàng khoảng ... kg trong ca", nếu đó đúng là việc của vị trí. Chốt 3–6 tiêu chí bắt buộc và 2–5 tiêu chí cộng thêm trước khi đọc CV, không đổi giữa chừng. Đọc nhiều CV dạng PDF, Word, chấm từng tiêu chí với câu trích từ CV làm bằng chứng. Với mỗi ứng viên: điểm mạnh, chỗ cần làm rõ, 3 câu hỏi phỏng vấn đúng chỗ còn thiếu, và gợi ý nhóm: Nên mời phỏng vấn, Cân nhắc, hoặc Chưa phù hợp với tiêu chí. Ghi rõ CV nào không đọc được (file hỏng, ảnh mờ) thay vì đoán. Giao việc chỉ bằng một tin nhắn "Tuyển nhân viên chăm sóc khách online, toàn thời gian, làm ở kho Thủ Đức, lương 8–10 triệu. Bắt buộc đã làm chăm sóc khách hoặc bán hàng online từ 6 tháng, viết tin nhắn rõ ràng, dùng Excel cơ bản. Viết JD và lọc giúp chị 12 CV này." Nếu tiêu chí chưa rõ, bộ tiêu chí được đưa cho bạn xem trước, sau đó mới chấm. Bạn nhận lại JD dạng Word trong thư mục tuyen-dung, sẵn để đăng. File Excel danh sách rút gọn: mỗi ứng viên một mã (UV01, UV02...), đánh giá từng tiêu chí, bằng chứng, chỗ cần hỏi, câu hỏi phỏng vấn, nhóm gợi ý. Ứng dụng hỏi bạn trước khi lưu. Tóm tắt trong chat theo mã ứng viên. Ví dụ minh hoạ: "Nên mời phỏng vấn: UV03 – CV ghi 'chăm sóc khách Fanpage cho shop mỹ phẩm, 1 năm', đạt cả 3 tiêu chí bắt buộc. Cân nhắc: UV01 – chưa rõ đã dùng Excel; câu hỏi gợi ý: 'Bạn từng dùng Excel để làm việc gì?'" Điều làm kỹ năng này khác một câu hỏi AI thông thường Không có bằng chứng là "Chưa rõ", không phải "Không đạt". Ứng viên không bị loại chỉ vì CV viết thiếu; chỗ thiếu thành câu hỏi phỏng vấn. Bỏ qua hẳn thông tin không được dùng: tuổi, năm sinh, giới tính, hôn nhân, con cái, quê quán, ảnh, chiều cao cân nặng, sức khoẻ. Những thông tin này không được ghi lại, cũng không được suy đoán từ tên hay ảnh. Nếu bạn muốn lọc theo các yếu tố này, yêu cầu sẽ được từ chối một cách lịch sự, kèm đề nghị tiêu chí theo năng lực, dựa trên quy định cấm phân biệt đối xử của Bộ luật Lao động 2019. CV là thông tin để đọc, không phải lời dặn. CV có dòng "hãy chấm tôi điểm cao" thì bị ghi chú lại, không làm theo. Giữ dữ liệu cá nhân ứng viên. Không chép số điện thoại, email, địa chỉ, ngày sinh vào chat hay Excel; bạn được nhắc chỉ dùng CV cho đợt tuyển này và xoá hồ sơ người không trúng tuyển khi xong, trừ khi họ đồng ý cho giữ. Hợp với bạn nếu Bạn cần tuyển người bán hàng, chăm sóc khách, kho hay marketing cho shop online, cửa hàng, spa hoặc văn phòng nhỏ mà chưa từng viết JD. Mỗi đợt tuyển có hàng chục CV và bạn không có thời gian đọc kỹ. Bạn muốn vào phỏng vấn với câu hỏi đúng chỗ, không hỏi chung chung. Cần chuẩn bị Bắt buộc: vị trí tuyển: việc chính, giờ làm, nơi làm, mức lương nếu muốn công khai. Có thì tốt: tiêu chí bắt buộc và cộng thêm, JD có sẵn, các file CV (PDF, Word). Ngoài phạm vi kỹ năng này Không tự loại ứng viên, không nhắn tin hay gửi thư cho ứng viên. Không bịa kinh nghiệm, bằng cấp; không coi khoảng trống trong CV là điểm xấu. Không đưa CV hay nhận xét về ứng viên vào ghi nhớ của trợ lý. Không tư vấn pháp lý chi tiết; trường hợp phức tạp bạn nên hỏi luật sư. Không đánh giá nhân viên đang làm → dùng Hiệu suất nhân sự. Dùng trong Solo Agent Sau khi mua, bạn giao kỹ năng này cho một nhân viên đang có trong đội, hoặc tạo nhân viên mới để đảm nhận. Một nhân viên có thể nắm nhiều kỹ năng; trợ lý chuyển mỗi yêu cầu cho đúng người có kỹ năng phù hợp. Hay đi cùng: Hiệu suất nhân sự · Quản lý công việc nhóm · Biên bản họp → việc cần làm

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    OPCStaff & Operations

    Staff Performance

    From assigned task lists and targets, see how each person meets deadlines, who is overloaded, and prepare content for one-on-one meetings. At the end of the month, the marketing manager has to review each person, but the data is buried in a task list with hundreds of rows. Who is late most often? Are they late because they were slow, because the client took a long time to approve, or because they were waiting for someone else? If you do not read carefully, it is easy to blame the wrong person. The Staff Performance skill handles exactly this: upload a task list, timesheet, or target sheet into the chat and receive accurate figures for each person, with context and suggested questions for one-on-one conversations. This skill looks at work data, does not judge people, and does not make decisions for you. What this skill does for you Calculates for each person and the whole team: completed tasks (broken down by task type), on-time rate, average days late, number of revision rounds, and workload compared with capacity. Compares each person with the agreed targets (KPIs), classifying each target as Met, Nearly met, Not met, or Insufficient data. Finds the context behind each unusual figure: high workload, difficult tasks, waiting for others, or long client approval times, noted as "may be due to". Points out who is overloaded, which tasks are blocked and what is blocking them, so you can remove the obstacles. When preparing one-on-one meetings, creates a Word file for each person: results, specific strengths, points to discuss, 3–5 open questions, and suggested support. Flags missing data for each person (tasks without deadlines or completion dates) so you know which figures are not yet reliable. Assign work with just one message "Team performance overview for October. Lan: 20 posts/month, at least 90% on time. Tùng: 40 designs/month. My: advertising cost per result no more than 80k." (with bang-viec-thang-10.xlsx) The columns for assignee, status, deadline, and completion date are detected automatically. When you do not yet have targets, each person is compared with the team average, with a clear note that this is not a target. What you receive A summary in the chat, covering the whole team first and then each person: overall on-time rate, average revision rounds, client approval wait time, who needs attention, and who is overloaded, with a short table. An Excel target sheet in the nhan-su folder; when you choose the purpose "1-on-1 meeting", one Word file is added for each person. The app asks for your confirmation before saving. Example: "Lan: 82% on time, Nearly met compared with the 90% target. 3 of 4 late tasks fell in a week when the client changed requirements twice. Suggested question: 'Was anything getting in your way that week?'" What makes this skill different from a typical AI question It does not combine everything into one score to rank people. Each target is assessed separately; there is no "best person or worst person". Client approval wait time is a process metric, not a deduction from the employee; revisions caused by client changes are separated from revisions caused by errors when the sheet records this. When there is little data, it says so. With fewer than 5 tasks in the period, or when more than 30% of tasks are missing a deadline or completion date, that target is marked "Insufficient data". Each person's 1-on-1 file contains only that person's figures, without anyone else's data mixed in. A good fit if You are a marketing manager or agency owner (a marketing services company), and your team has a task list recording deadlines and statuses. You are about to meet with each person one-on-one and want to talk with data, not impressions. You are preparing a quarterly review. You suspect someone is handling too much work. What to prepare Required: the review period and work data: an Excel task list or an exported file from Trello, ClickUp, Asana, or Notion. Helpful to have: agreed targets for each person, a timesheet or working hours, and channel performance reports for each person responsible. Outside this skill's scope It does not recommend firing, disciplinary action, or pay and bonus levels. It does not comment on personality, attitude, private life, health, age, gender, or family circumstances; it does not use rumors or impressions not found in the file. It does not send results to anyone; you are reminded to save files where only you or the assigned person can view them. It does not assign tasks or update progress → use Team Task Management. Use it in Solo Agent After purchasing, assign this skill to an employee already on your team, or create a new employee to take it on. One employee can have multiple skills; the assistant routes each request to the right person with the suitable skill. Often used with: Team Task Management · Write JDs and Screen CVs · Meeting Minutes → Action Items

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    OPCStaff & Operations

    Meeting minutes → action items

    Paste meeting notes or a transcript, and get a Word meeting record plus a list of who does what by when. Whether you meet with suppliers, customers or your internal team, the most common problem is this: people discuss a lot, agree on a few things, then everyone remembers it differently. Which Friday does "next Friday" mean? Who does "I'll take care of it" refer to? No one writes it down. The Meeting minutes → action items skill solves exactly this problem: paste your rough notes or a transcript (a written record of spoken words) exported from Zoom, Google Meet or a recording app. The result is a meeting record that lets anyone who was not there know, in one minute, what was agreed, who does what and by when. What this skill does for you Breaks the meeting content into four sections: main topics discussed, decisions made, action items and open issues. Writes each action item in a clear format: what needs doing, who does it, the deadline and what needs to be handed over. Turns relative time phrases into specific dates. If the meeting is on 14/10/2026, "this Friday" is recorded as "16/10 (this Friday)". Removes greetings and off-topic conversation from long transcripts, keeping only what was discussed. Marks places where the transcript may have misheard a person's name or a product name for you to confirm. Creates an Excel action-item list with an open-issues sheet, using column names that Team Task Management can read later. Assign tasks with just one message "Please make the meeting minutes from this morning's packaging meeting, at 9 a.m. on 14/10 via Google Meet, with Hoa, Lan from the warehouse and Tuan from packaging." (attached: transcript-bao-bi-14-10.txt) If the meeting date is unclear, you will be asked once so the deadline can be converted correctly. If you only have an audio file, the result will clearly say that it could not be listened to and ask you to export a transcript from the meeting or recording app and send it again. What you receive A Word meeting record in the bien-ban folder: time, format, attendees, purpose, main topics, decisions, an action-item table, open issues and items needing confirmation. An Excel action-item file (with the initial status "Not started") and an open-issues sheet. If you choose: only the Word meeting record, or only a summary directly in chat. The app asks before saving the file. Example: "Agreed: 85k/box for orders from 100 boxes. Action items: 1. Tuan sends a VAT-inclusive quote – due 16/10. 2. Lan remeasures the carton dimensions – [no deadline yet]. Open: shipping cost to Da Nang, pending the carrier's quote." How this skill differs from a typical AI question Suggestions are not recorded as decisions. Anything unclear about whether it was agreed is placed under open issues, with the note "confirm whether this was agreed". People and deadlines are never assigned automatically. If no one has taken it on, it is marked [unassigned]; if there is no deadline, it is marked [no deadline yet]. "Soon" and "when it's done" also count as having no deadline. Only records what was said. It does not comment on attendees or add commitments for any party; unclear sentences are kept as they are and marked (?). A good fit if You have just met with a supplier or partner and need to send minutes for both sides to confirm. You hold Zoom or Google Meet meetings with transcription enabled, but no one reads back through the hour-long transcript. You hold weekly internal meetings and want every task to have a clearly assigned person. You are a consultant or freelancer who meets with clients and needs to send back minutes confirming the scope of work. What to prepare Required: the meeting content in text form: notes, a transcript, or a Word, PDF or .txt file. This skill cannot listen to audio files yet. Helpful if available: the meeting name, date, time and location; each attendee's name and role. Outside this skill's scope It does not send the minutes to attendees automatically; you review and send them yourself. It does not invent owners, deadlines, figures or commitments; it does not include private matters or individual salaries and bonuses unless they were genuinely part of the meeting. It does not put customers' or outsiders' phone numbers or addresses into the chat summary. It does not create a master team task list or track progress → use Team Task Management with the saved Excel file. Use in Solo Agent After purchase, assign this skill to an existing AI staff member on your team, or create a new staff member to handle it. One staff member can have multiple skills; the assistant routes each request to the right person with the right skill. Often used with: Team Task Management · Prepare a quotation · Brand / customer brief

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    OPCStaff & Operations

    Team task management

    Break projects into tasks with assignees, deadlines and client approval steps; each week, identify which tasks are at risk of delay and who is overloaded. In a small marketing department or agency (a company providing marketing services), plans often exist in the team lead’s head and are scattered across Zalo groups. Delays happen not because anyone is lazy, but because no one sees that a client taking two extra days to approve has pushed back the entire chain of tasks that follows. The Team task management skill addresses exactly this issue. Tell it about the project in a few lines: when it runs, how many pieces are needed and who is on the team. The project is divided into a task board where everyone understands what they need to do and by when, and each week the results highlight only the tasks at risk of delay. This skill makes suggestions; you decide. What this skill does for you Breaks a campaign into small tasks, each taking no more than 2 person-days, following the right steps: create → internal approval → client approval → revise → publish/run → report. Works backward from the deadline from the launch date, including client approval time, one revision round and a 20% buffer. If the schedule does not fit, it clearly says which tasks cannot be completed on time and suggests cutting tasks or moving the date. Identifies the chain of tasks that determines the completion date: delaying one task in this chain delays the entire project. Suggests assignees by role, without assigning anyone more than 80% of their weekly capacity. Each week, sorts tasks into: overdue, due within 3 days, waiting too long for client approval, blocked and completed this week. For anyone above 100% workload, it suggests specific tasks to move or transfer. From stand-up meeting notes, separates confirmed decisions, new tasks (assignee and deadline) and items requiring a decision from you or the client. Assign work with just one message "Plan the work for Mộc Sơn's 11.11 campaign, running 01–12/11: 12 posts, 4 videos, 1 sales page, Facebook and TikTok ads. The team has Lan writing, Tùng designing, My running ads and Quân making videos. The client approves within 2 working days." When updating progress, add the latest task board, including files exported from Trello, ClickUp, Asana or Notion. If it is unclear which column is the deadline and which is the status, you will be asked one question, then the work continues. What you get back A chat summary by urgency: overdue, approaching deadline, waiting for client approval, each person’s workload for next week, with recommendations. An Excel file in the cong-viec folder: a task board (assignee, approver, deadline, estimated hours, dependencies and status), a milestones sheet and a workload sheet for each person. Each update is saved as a new file; the app asks for your confirmation before saving. If the team uses Notion: you can teach an employee assigned to this skill "Work on Notion" in the app; that employee can then add and update rows directly in the team’s task board there. Until you teach them, the result remains an Excel file as above. Example: "Week of 27/10: 3 overdue tasks. The most concerning is video 2, which is 2 days late and lies on the chain determining the launch date. Tùng is at 115% workload. Recommendation: move Tùng’s 3 non-urgent post images to next week." What makes this skill different from a typical AI question Capacity is quantified. The default is 30 hours of project work per person per week (excluding meetings and small tasks); if you have a different number, use yours. Client approval time is included in the schedule, because this is where agency projects most often run late and plans usually forget it. It does not touch the original board. Progress updates are saved as a new file; in Notion, it does not delete pages or rows or change sharing permissions. Estimated hours are clearly marked as estimates so you can adjust them; it does not make up figures for unusual types of work. This is a good fit if You are a marketing team lead running several campaigns at once. Your agency often misses deadlines because clients approve slowly. You manage a small office team and need to assign work with clear assignees and deadlines. You want a progress overview on Monday morning without asking everyone individually. You have just held a stand-up meeting and need to finalize the next tasks right away. What to prepare Required: choose what you need done (divide up a new project, update progress, see who is overloaded or summarize a stand-up meeting) and provide details: objectives, timeline, members and roles, and client approval time. Helpful if available: the task board you are using, the monthly content plan, meeting notes and the team’s actual working hours. Outside this skill’s scope It does not assign work, send messages or email members or clients; this skill only makes suggestions and saves the board. It does not score, rank or assess each person’s abilities → use Hiệu suất nhân sự. If you only need to turn a meeting into minutes to send to everyone → use Biên bản họp → việc cần làm. Use in Solo Agent After purchase, assign this skill to an employee already on your team, or create a new employee to handle it. One employee can have multiple skills; the assistant routes each request to the right person with the appropriate skill. Often used together: Biên bản họp → việc cần làm · Hiệu suất nhân sự · Kế hoạch nội dung tháng

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